<strong class="keywords">Sophos UTM Support</strong> FAQs

Frequently Asked Questions

Q1: I'm new to Sophos. Where do I start?

A1: Welcome! We're glad you're looking at the Sophos Product line. The best place to start would be to speak with one of our Sophos Certified Architects or Sophos Certified Sales Consultants. To do this you can click on the help link at the bottom of this page, give our office a call at 937-644-8562 or contact us by email here.


Q2: What makes Sophos the right choice for my business?

A2: Well that's simple. Our Products Work. Our products allow you to secure every end point of your network, from laptops to virtual desktops and servers, to web and email traffic and mobile devices. What’s more, securing these devices is made possible through products that fit your precise needs. We ensure your network’s security by providing the one thing no one else can: Simplicity.


Q3: What is a UTM?

A3: Unified Threat Management makes security simple. Sophos UTM gives you complete security from the network firewall to endpoint antivirus in a single modular appliance. It simplifies your IT security without the complexity of multiple-point solutions. The intuitive interface will help you quickly create policies to control security risks. Clear, detailed reports will give you the insight you need to improve your network performance and protection.

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Q4: What UTM Product(s) is/are right for me?

A4: That my friend is a loaded question. Sophos has UTM products that fill a range from small businesses with 1-5 users to large scale 5000+ user corporations. To be sure what Sophos product or service is right for your business please feel free to contact one of our knowledgeable sales consultants at 1(937)644-8562 or contact us here. We also have a help link on the right side of your screen that will link you directly to one of our staff members during regular business hours.


Q5: What are your regular business hours?

A5: We have a team on call 24/7/365 in case of emergencies but our online chat hours and main business hours are 8 A.M. -5 P.M. Monday-Friday.


Q6: Why would I need to implement a UTM into my IT infrastructure?

A6: Unified Threat Management is an ideal way to protect all the different function of your network. Not only does it handle basic firewall functions but also covers all other areas of protection needed.


Q7: Do you sell and ship products outside of the United States?

A7: No, unfortunately we cannot ship outside of the United States.


Q10: How do I contact you?

A10: Contacting one of our Sales Consultants or Senior Engineers is easy. You can either call our office at 1(937)644-8562, Click on the Online help icon on the bottom of this page or send us an email through our contact page here.


Q11: If I purchase support hours through your site what is included in these hours and how do I go about using them?

A11: Support hours cover all aspects of the UTM process. We will track your purchased hours and make sure you are aware of hours used. They can be used during regular business hours and after hours with prior approval.


Network and endpoint protection, centrally managed and communicating together.
For stronger, simpler security.